STORE POLICY

Privacy Policy – TwistedLines

We, at TwistedLines, care about your personal information and the way it is used and shared. Protecting your privacy is very important to us, and we are committed to securing the confidentiality and safety of the personal data you provide while using our website www.twistedlinesartwork.com (“Site”), or when you otherwise contact us.

We have accordingly developed this Privacy Policy to protect your personal information and keep it confidential. We endeavour to comply with laws of other countries but cannot and do not warrant that we do. This Privacy Policy will explain the various types of information we gather about you, what we collect, how we collect it, how that information is used, and how you can control our disclosure of it.

​

We do everything we can to protect your rights to privacy on systems and the Site controlled by us. However, we are not liable for any unauthorised or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control—for example, advertisers and websites that have links to our website. Please note that the information and privacy practices of our business partners, advertisers, sponsors, or other sites to which we provide hyperlinks may differ from ours.

​

You will be asked to consent to the terms of this Privacy Policy when making a purchase of any product or using our services via the Site, where required under applicable law.

​

KINDS OF INFORMATION COLLECTED BY US

​

We categorise the information we collect about you (collectively referred to as "Personal Information") as follows:

Information Provided to Us:
We collect information that you provide to us while visiting the Site (including sensitive Personal Information, where applicable), which includes:

• Your name, email address, billing address, shipping address, postal code;

• Your credit / debit card, mobile payment, and other payment details;

• Your opt-in option to receive our emails, shop online, request a catalog, participate in a contest, promotion, or survey, or join our social networking sites;

• Your reviews, feedback, and opinions about our products and services; and

• Any other Personal Information you choose to provide to us.

      Information We Receive from Others:
      We may also obtain Personal Information from our third-party service providers, which includes:

• Updated delivery and address information from our carriers or other third parties;

• Account information, purchase or redemption information, and page-view information from some merchants;

• Search results and links, including paid listings;

• Select partners that make our service available on their device or with whom we offer co-branded services or engage in joint marketing activities.

​

Information We Collect Automatically When You Use Our Site

​

      When you visit our Site, we automatically collect certain Personal Information about you, which includes:

• Information about your computer, including your IP address, operating system, access times, and browser type;

• Details of your interactions with customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and—if you call us—your phone number and call recordings;

• Information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as IP address, IMEI number, the address of the device's wireless network interface, or the mobile phone number used by the device), and mobile network information;

• Cookies are used to store user preferences and track trends, enhancing your experience and improving our services. You can set your browser to notify you when a cookie is sent, giving you the option to accept or decline it. We use cookies to analyze the pages you've visited and improve our Site to provide a better, more customized service.

• Web beacons, which are electronic images used in our services or emails, may be used to deliver cookies, count visits, and understand usage and campaign effectiveness.

​

Use of Information Collected by TwistedLines

​

       We require your identity details, contact information, payment details, and account history to manage our                 relationship with you and provide a seamless experience. We may use your information for the following                   purposes, depending on the context and with your consent where required:

• To communicate with you

• To maintain and improve customer relationships

• To assess, process, and deliver products, services, and/or facilities

• To establish and verify your identity

• To address inquiries, complaints, or resolve any related issues or disputes

• To share updates and information about our products, services, promotions, or events (by TwistedLines or selected third parties) that may be of interest

• To maintain and update internal records

• For internal administrative purposes

• To send you occasional greetings or seasonal messages

• To compile demographic and statistical profiles to support business and marketing strategies

• To review, refine, and enhance our offerings and promotions

• To conduct market research, surveys, customer profiling, trend analysis, or other analytical processes related to our products/services

• To process transactions and payments related to purchases

• To comply with legal and regulatory requirements

• To analyze your data (individually or collectively)

• To detect, investigate, and prevent fraud, unlawful activities, or breaches of policy

• To collect and store service usage and transaction history for billing and account management

​

Use of Information Based on Your Consent

​

       We may also use your information with your express consent for:

• Direct marketing, promotional activities, and customer engagement—including sending promotional communications (emails, notifications, offers, etc.)

• Processing sensitive data (e.g., health-related information) only if you have explicitly consented

• Any other purpose where your consent has been obtained

 

 

DISCLOSURE OF PERSONAL INFORMATION

​

      At TwistedLines, we collect your Personal Information solely to conduct our business and enhance your                   experience with our services. We do not sell, trade, or rent your Personal Information to any third party for any         reason.

     We may share your Personal Information with other organizations or entities under the following circumstances:

• If required by law or a public authority, or for the administration of justice;

• If necessary to establish, exercise, or defend our legal rights (including providing information to prevent fraud);

• In the event of a business restructure, sale, or transfer (e.g., a merger or acquisition);

• With the staff of TwistedLines for purposes such as data processing, storage, customer support, and improving services and content;

• With third-party service providers who support our marketing, advertising, communications, IT infrastructure, hosting, payment processing, debt collection, analytics, and customer service efforts. These providers are authorized to use your data only in connection with the services they offer and not for their own purposes.

• ​

By accepting our Terms of Service, you agree that TwistedLines may collect, store, and use your Personal Information for as long as necessary to provide services, subject to the limitations outlined in this Privacy Policy.

We may also disclose aggregated or de-identified data that does not personally identify individuals to third parties, including commercial and strategic partners. We are committed to respecting the confidentiality of the information you entrust to us.

​

RETENTION OF PERSONAL INFORMATION

​

Where required by law, we take reasonable measures to securely destroy, de-identify, or redact your Personal Information when it is no longer needed for the purposes for which it was collected or when retention is no longer legally or operationally necessary.

​

HOW WE PROTECT YOUR INFORMATION

​

We take the security of your data seriously. Here are some of the measures we use to protect your Personal Information:

• Only the last four digits of your credit card number are revealed when confirming an order. The full card number is transmitted securely to the payment processor during order processing.

• Your personal data is stored on secure servers and systems with restricted access.

• We apply physical, electronic, and managerial safeguards to prevent unauthorized access, maintain data accuracy, and ensure proper usage of your information.

• We encourage you to take precautions to protect your account information—such as signing out when using shared devices and keeping your password confidential.

While we implement strong security practices, no system can be guaranteed 100% secure. If you believe your interaction with TwistedLines is no longer secure (e.g., your account has been compromised), please contact us immediately at: www.twistedlines.com/contact

​

Please note:
Our Site may experience interruptions or technical faults. TwistedLines is not responsible for damages resulting from issues with electronic communications—including delays, interception by third parties, or malware transmission.

​

DIRECT MARKETING

We may occasionally reach out to you using your name, email address, phone number, or other relevant details via email, SMS, phone calls, push notifications, WhatsApp, or social media. These communications may include updates on our products and services, membership programs, satisfaction surveys, events, exclusive offers, and promotions we think you might enjoy.

However, we will only contact you for marketing purposes with your consent.

You can opt out of receiving marketing communications at any time, free of charge, by:

• Writing to us at hello@twistedlines.com (or your preferred contact email)

• Visiting our Contact page: www.twistedlines.com/contact

We respect your preferences and will promptly honor your request.

 

 

YOUR RIGHTS

At TwistedLines, we value your control over your personal data. You are entitled to the following rights:

• Right of access – You may request access to the Personal Information we hold about you.

• Right to rectification – You can ask us to correct inaccurate or incomplete Personal Information.

• Right to erasure – You can request the deletion of your Personal Information, provided there are no pending or partially fulfilled orders.

• Right to restrict processing – You may ask us to limit the way we use your Personal Information.

• Right to object – You can object to the use of your data for profiling or other specific uses.

• Right to data portability – You may request to receive your Personal Information in a structured, commonly used, and machine-readable format and/or have it transferred to another data controller.

       Whenever reasonably possible and applicable under the law, we will aim to fulfill your requests within one (1)           month.

​

You may also withdraw your consent for receiving marketing communications or, more generally, for our processing of your Personal Information at any time. However, please note that if you fully withdraw your consent or request complete deletion of your Personal Information, we may no longer be able to provide certain services to you.

We may decline requests that are:

• Unreasonable or excessive

• Not required by applicable law

• Technically impractical to carry out

• Posing operational risks, such as facilitating misuse of services (e.g., abuse of free trials)

We may also retain certain information as permitted or required by law—for purposes such as recordkeeping, billing, or fulfilling obligations described in this Privacy Policy. When Personal Information is no longer necessary, we take reasonable steps to securely destroy, de-identify, or redact it.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any revised version will be posted on our website and can be reviewed at www.twistedlinesartwork.com. Please note that we will not send individual notifications regarding these updates.

By continuing to use our Site after changes are published, you are deemed to have acknowledged and accepted the updated Privacy Policy. We encourage you to review the policy periodically to stay informed about how we protect your personal data.

​

MISCELLANEOUS

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

This Privacy Policy is written in English and may be translated into other languages for convenience. In the event of any inconsistency between the English and translated versions, the English version shall prevail.

 

 

Terms & Conditions

Please read the following Terms and Conditions carefully. By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms ("Terms"). If you do not agree to these Terms, you should not access or use any part of our services.

These Terms are governed by the Information Technology (Intermediaries Guidelines) Rules, 2011 under the Information Technology Act, 2000, applicable in India, and are legally binding.

In these Terms:

• “You”, “User” refers to any individual accessing or using the TwistedLines website and services.

• “We”, “Us”, “Our” refers to TwistedLines and its affiliates.

• “Service Providers” refers to independent third-party vendors or partners.

​

1. Introduction

TwistedLines.com (“Website”) is an India-based online platform offering curated art, fashion, lifestyle, and design products. Use of the Website and services is offered subject to your acceptance of all terms, conditions, and policies posted here or otherwise communicated.

We reserve the right, at our sole discretion, to decline registration or block access to the Website without providing any explanation.

​

2. User Account, Password, and Security

Upon registration, you will receive an account and password. You are solely responsible for:

• Maintaining the confidentiality of your password and account details

• All activities that occur under your account

You agree to:

a) Immediately notify TwistedLines.com of any unauthorized use of your account or breach of security
b) Ensure that you log out from your account at the end of each session

We are not liable for any loss or damage resulting from your failure to comply with this section.

 

3. Services Offered

TwistedLines.com provides a variety of internet-based services through the Website, collectively referred to as the "Service." Our products can be purchased via multiple payment methods available on the Website. The purchase of products is additionally governed by specific policies, including the Cancellation Policy, Return Policy, and others, all of which are incorporated by reference. Additionally, certain products may have specific conditions listed on their individual product pages.

​

4. Privacy Policy

By using the TwistedLines website and services, you consent to the collection and use of your personal data as outlined in our Privacy Policy. You affirm that you have read and fully understood the terms of the Privacy Policy, and that you agree to the terms outlined therein. For more details, please refer to our Privacy Policy on our website.

​

5. Limited User License

You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content obtained from the TwistedLines website. Limited reproduction and copying of the content is permitted only with prior written permission from TwistedLines.

It is explicitly prohibited to use the content of the Website for unlimited or wholesale reproduction, copying for commercial or non-commercial purposes, or to modify data and information within the Website content in any unwarranted manner.

​

6. User Conduct and Rules

By accessing or using the TwistedLines Website and services, you agree to use the platform in a manner consistent with these Terms and applicable laws. You agree not to engage in the following behaviors while using our services:

• Defaming, abusing, harassing, stalking, threatening, or otherwise violating the legal rights of others

• Posting, uploading, or distributing any inappropriate, defamatory, obscene, or unlawful content

• Conducting surveys, contests, pyramid schemes, or chain letters without our permission

• Downloading files that you know, or reasonably should know, cannot be legally distributed

• Violating any applicable code of conduct or other guidelines for any Service offered by TwistedLines

• Violating any laws or regulations, whether local or international, while using our website

• Exploiting or manipulating the terms and conditions of this Agreement or any other terms governing the Website

 

7. User Warranty and Representation

You guarantee, warrant, and certify that you own or are authorized to use any content you submit to TwistedLines. Furthermore, you confirm that the content does not infringe upon the property, intellectual property, or other rights of any third party. You also guarantee that no action, suit, proceeding, or investigation is pending or threatened relating to any content, including trademark, service marks, trade names, or copyrights you have used or are currently using in connection with the services provided by TwistedLines.

​

8. Exactness Not Guaranteed

TwistedLines does not guarantee the exactness of the final product as ordered by the user, including any discrepancies in the finish, appearance, or quality of the products. The quality of products, services, or any other material purchased may vary based on the size you select. Additionally, the color of the final product may differ slightly from what appears on the website due to screen settings or display variations.

​

9. Intellectual Property Rights

Unless explicitly stated otherwise, TwistedLines retains all intellectual property rights to the content on the Website, including but not limited to logos, trademarks, text, images, and design elements. You agree that you will not use, reproduce, or distribute any content from the Website without prior written consent from TwistedLines.

 

10. Links to Third-Party Sites

The Website may include links to third-party websites ("Linked Sites"). These Linked Sites are not under the control of TwistedLines, and TwistedLines is not responsible for the content of any Linked Sites. The inclusion of any link does not imply endorsement by TwistedLines of the Linked Sites or any association with their operators. You are advised to verify the accuracy of any information on Linked Sites before relying on it.

 

11. Disclaimer of Warranties / Limitation of Liability

TwistedLines has made reasonable efforts to ensure the accuracy of the information presented on the Website. However, TwistedLines does not guarantee or make any representations regarding the quality, accuracy, or completeness of any data, product, or service offered through the Website.

In no event shall TwistedLines be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising out of your use of or inability to use the Website or its services, including but not limited to the provision or failure to provide services.

Further, TwistedLines shall not be liable for any unavailability of the Website due to scheduled maintenance or any unforeseen suspension of access to the Website, whether for technical reasons or due to circumstances beyond TwistedLines' control.

You acknowledge and agree that any material or data downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data resulting from the download of such material.

 

12. Indemnification

You agree to indemnify, defend, and hold harmless TwistedLines and its affiliates, directors, officers, employees, and agents from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees) arising out of any breach or non-performance of the representations, warranties, covenants, or agreements you have made under these Terms.

 

13. Pricing

All product prices are described on the TwistedLines Website in Indian Rupees (INR). Prices, products, and services may change at the discretion of TwistedLines without prior notice. Any updates will be reflected on the Website.

​

14. Shipping

The title and risk of loss for all products ordered by you shall pass to you upon TwistedLines’ shipment to the shipping carrier. For international orders, shipping charges may vary based on the delivery location and the weight of the items to be shipped.

 

15. Termination

TwistedLines reserves the right to suspend or terminate your use of the Website or any Service if it believes, in its sole discretion, that you have breached, violated, abused, or manipulated any of these Terms or have otherwise acted unethically.

Notwithstanding the above, these Terms shall survive indefinitely unless TwistedLines chooses to terminate them.

In the event of termination by either you or TwistedLines, TwistedLines may delete any content or other materials associated with your use of the Service, and will not be liable to you or any third party for doing so.

You shall remain liable for any services or products you have already ordered up until the time of termination by either party.

 

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without reference to conflict of laws principles. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

 

17. Severability

If any provision of these Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall apply only to the specific provision or part of such provision. The remaining provisions of these Terms shall continue to be in full force and effect.

 

18. Report Abuse

Users are solely responsible for the content they post on the Website. Users can be held legally liable for their content if it includes defamatory statements or material that infringes on copyrights, trademarks, etc. If you encounter any abuse or violation of these Terms, please report it to TwistedLines at support@twistedlines.com.